Frequently Asked Questions

HomeFax is a property tax reduction service that helps homeowners lower their property tax bills. We analyze your assessment, file appeals, and handle the entire process on your behalf — so you save money without lifting a finger.

No. HomeFax is a technology-driven property tax consulting company. We employ licensed tax agents and work with local experts who are authorized to represent you in your appeal.

While you can file an appeal yourself, HomeFax brings specialized expertise, comprehensive comparable data, and years of experience that significantly increases your chances of success. Our 88% success rate speaks for itself. Plus, we handle all the paperwork, deadlines, and hearings.

Absolutely. We take data security seriously and use industry-standard encryption to protect your personal and property information. We never sell your data to third parties.

Simply enter your property address on our website. We'll pull your tax records, analyze your assessment against comparable properties, and let you know if there's an opportunity to save — all for free.

Most property tax appeals are resolved within 2-6 months, depending on your jurisdiction and local government processing times. We keep you updated at every stage via email.

No. Our team of local tax experts handles everything on your behalf, including any required hearings or negotiations with the appraisal district. You never need to take time off work or make phone calls.

No. Filing a property tax appeal cannot result in your taxes going up. The worst-case outcome is that your assessment stays the same — and you pay us nothing.

Once your appeal is approved, the reduced assessment is reflected on your next tax bill. We'll send you an invoice for our contingency fee (25% of first-year savings). The lower assessment typically carries forward to future years as well.

Yes! Property values change annually, so there may be new opportunities to save each year. HomeFax monitors your assessment and can file repeat appeals automatically when there's an opportunity.

HomeFax charges a 25% contingency fee on your actual first-year tax savings. If we don't save you money, you pay nothing — that's our savings-or-free guarantee.

No. There are no enrollment fees, sign-up fees, processing fees, or any other upfront costs. We invest our time and resources first and only get paid when you see results.

You only pay after your appeal is successful and the savings are reflected on your tax bill. We'll send you a clear invoice after your reduced assessment is confirmed.

You pay nothing. Zero. Our savings-or-free guarantee means you have absolutely no financial risk.

No. The 25% fee applies only to your first-year savings. If your reduced assessment continues saving you money in subsequent years, those savings are 100% yours to keep.

We currently serve homeowners in Texas (all counties), Cook County (Illinois), and New York (all boroughs and counties). We're expanding to more areas soon — enter your address to check availability.

We handle appeals for single-family homes, condos, townhouses, and multi-family residential properties (up to 4 units). Commercial properties are not currently supported.

Most residential properties are eligible. Enter your address on our website to get a free analysis — we'll let you know if there's an opportunity to reduce your taxes and provide an estimate of potential savings.

Yes! Even if you recently purchased your home, your assessed value may not accurately reflect market conditions or comparable sales. It's worth checking — the analysis is free.

You can reach us at support@homefax.com. Our team typically responds within one business day.

Yes. Once you sign up, you'll receive email updates at every stage of your appeal — from filing through resolution. You can also contact our support team anytime for a status update.

Our team is here to help at every step. Reach out anytime via email or phone and we'll be happy to answer your questions or provide updates on your case.